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Wednesday, March 25 • 11:00am - 12:00pm
How to Set Up a Solid Customer Service Program for Social

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The public increasingly expects to be able to reach their government and get problems solved through social media. If your agency isn’t approaching social media with a customer service mindset, you could be setting up your residents (and yourself) for failure. You'll leave this session with an understanding of what a customer service approach looks like, how to implement it and why doing so can help you elevate your channels and create brand champions.
Speakers
avatar for Kristen Waggener

Kristen Waggener

Communications & Marketing Manager, City of Bryan, Texas
Kristen Waggener is the Communications & Marketing Manager for the City of Bryan, Texas, where she oversees all communications functions for the city and actively manages the city's social media. Previously, she worked for the City of Lenexa as a Communications specialist, managing... Read More →

Wednesday March 25, 2020 11:00am - 12:00pm PDT
Rooms 611-612 Washington State Convention Center, 705 Pike Street, Seattle, WA 98101
  Breakout Session