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GSMCON2020

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9:30am PDT

Building Support for Analytics to Guide Decisions Rooms 602-604 Does TikTok Have a Place in Government? Rooms 615-617 How to Tweet When Disaster Strikes Rooms 606-607 Social Storytelling Techniques Anyone Can Learn Rooms 608-609

11:00am PDT

3 Social Initiatives to Stay Relevant in 2020 Rooms 613-614 Engaging Residents & Measuring Nextdoor Success Rooms 602-604 Next Level Customer Service by Leveraging Data Rooms 615-617 No More Negative: Standing Up to Social Media Commentary Rooms 608-609 Reddit: What It Is and How Governments Can Use It Rooms 606-607 Social Media & Family Balance Rooms 611-612

2:00pm PDT

Creating & Testing Accessible Content Rooms 606-607 Crisis Response on Facebook Rooms 613-614 How to Fight Disinformation in the Era of Social Media Rooms 608-609 Managing Social Media for Elected Officials Rooms 615-617 Self-Care for Social Media Pros Rooms 611-612 What the Tweet? How to Get Back to Crushing Your Goals Rooms 602-604

9:30am PDT

Creating Video & GIF Animations Rooms 608-609 Gain Advocates Through Social Customer Care Rooms 602-604 How to Create a Public Safety Social Media Team Rooms 615-617 Mastering Emoji for Public Agencies: From 😳 to 😎 Rooms 611-612 Recovering from a Dreaded Social Media "Oops" Rooms 606-607

11:00am PDT

Embracing Cultural Diversity in a Google Translate Era Rooms 615-617 How to Set Up a Solid Customer Service Program for Social Rooms 611-612 Navigating Social in Multi-Agency Crises Rooms 606-607 Podcasting for Beginners: Tell Your Agency's Story Rooms 602-604 Real Talk: Better Engagement Through Authenticity Rooms 608-609

2:00pm PDT

Adobe Rush vs. Premiere for Social Media Videos Rooms 602-604 Building Trust Through Social Media Rooms 608-609 Crafting an Approach to Spanish-Language Social Media Content Rooms 615-617 Creating a Social Media Policy that Protects, Educates and Empowers Rooms 606-607 How to Manage Social Media Compliance with Smarsh Rooms 611-612

9:30am PDT

An Immersive Experience with 360 Video Rooms 611-612 Buiding a Network of Content Sharers and Collaborators Rooms 602-604 Navigating Business Manager & the Political Ads Authorizations Process Rooms 606-607 Secrets to Creating Useful Social Media Reports Rooms 608-609 The Art of Dealing with Bosses Who Don’t Get It Rooms 615-617